we need to call the maintenance few times to get fixed. Pool towel is available at all time even no one is on the floor.booked the apartment unit but the smell of the unit is uncomfortable. Both staff members attending to my complaints on the air-conditioning failure in Rooms 1914 and 1806 did their very best to successfully resolve the issue. We aim to please and your praise lets us know we're doing our job! The reception staff was very helpful with the upgrade. We are happy you chose to stay with us and experience a lovely getaway with us. We look forward to welcoming you back soon. The normally busy hotel was strangely empty.
However, we're disappointed that your stay with us was less than ideal.
However, the air cond in the room at night is not soo cold even i have lowered the temperature.Confortable Hotel. We, however, will indeed take note about your breakfast service to ensure we improve in the future. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. We want to make sure those missteps are erased for our future guests. Check out the latest and most sensational dining hotspot in Kuala Lumpur. Clean rooms.Other than issue with the air-conditioning unit in rooms stayed, the hotel and amenities are well maintained. RED is an evolution in Chinese cuisine with a modern, stylish and innovative approach. We, however, have indeed taken note about your broken air conditioning unit to ensure this occurrence shall not repeat itself in the future. Once again, thank you for your review. Good points Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear John Edward D. Thank you for not only choosing to stay with us, but also for trusting us to create a wonderful experience for you especially during this period. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Wee Kiat P, Thank you for the wonderful review about your stay here at Pullman KLCC. We look forward to welcoming you back soon. But the breakfast the next morning was horrible. Understand there's no buffet breakfast.. am only allowed to order once for two adult. We look forward to welcoming you back here to your home-away-from-home overlooking beautiful Kuala Lumpur. I did find the area where breakfast is served gets very busy in the morning. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Kelvin P, Thank you for having chosen to stay with us at The Pullman KLCC. We hope to welcome you back soon and look forward to helping you discover even more of our city. We strive to make all of our guests feel welcome and relaxed during their time with us. It would be our pleasure to welcome you back. Until your next visit, a fond farewell. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Paul N. Thank you for choosing to stay with us and taking the time to provide us your feedback. This is why I felt let done because I had urged the group to come back to the Pullman. But the breakfast the next morning was...Overall this is a great hotel, with pretty nice rooms and great service. The only issue i had was that breakfast was served in the room and it took a long time to arrive. Pullman KLCC is near where globetrotters want to be: a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. We are overjoyed that your overall stay was great! Every from last time seemed the same apart from house keeping. At arrival I was made to wait because house keeping had not prepared my assigned room. We look forward to hosting you again, in the near future for another outstanding experience. Guests health and safety are our absolute priority. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Calvin C, Thank you for taking time to provide feedback regarding your stay. A Personal Care Kit is provided upon arrival.For business or pleasure, the hotel is conveniently located opposite Pavilion Shopping Mall; an award-winning, premier shopping destination, dining and business district, with sky bridge walkways connecting them in every direction.Comfort and connectivity, stylish and smart, high performance and play. If there's any way we can accommodate you during a future visit, please let us know. Sincerely, Devi Chandrasegaran Guest Experience SpecialistDear Juanita J., Thank you for the outstanding review. The club lounge...Stay in touch and connected to all the news and happenings. Staff were professional and went the extra mile. Breakfast service a bit slow due to MCO restriction, understandable but hope it can be improved. We appreciate the time you have taken to leave us your feedback. Have a lovely day! It is unfair to single out an individual member of staff as it is a well run team effort.Eventhough, I was not able to go out due to the corona virus lockdown but all the facilities, food, etc., was excellent.Im happy.. and tq so much.. pullman is good place to stay.The room is comfortable and clean. Many facilities were not open during the Recovery Movement Control Order (RMCO), however the hotel staffs provided us with some special treats inside room.
We strive to provide our guests with warm and genuine hospitality. Located in Kuala Lumpur's vibrant shopping, entertainment and central business district is The Pullman Kuala Lumpur City Centre Hotel & Residences. Mind u I have a 4 years old with me. Please understand that this is not an indication of our hotel standards and I will ensure that corrective actions will be in place. Its enviable central location offers easy access to all major parts of the city via the closely located Kerinchi Light Rapid Transit train and KL Sentral Station- KLIA express train.
The renovated rooms are in-style and highlight a more vibrant design....Pullman Kuala Lumpur City Centre Hotel & Residence offers an array of authentic dining options for cosmopolitan travellers. We're so glad that you chose to stay at The Pullman KLCC. Thank you again for your compliments on the Pullman KLCC Team! Good portion on breakfast served. We aim to always provide excellent service and genuine care to our guests.
We have introduced intensified hygiene & prevention measures for meeting hygiene, health, social-distancing and safety standards. Thank you again for taking the time to share your feedback, and we hope you have a lovely day!